Frequently Asked Questions
What time can we arrive at the House?
Arrival is from 4.00pm (early arrival can be arranged on request)
What time do we need to leave the House?
Checkout is at 10.00am
Are dogs allowed?
We are dog lovers and understand how nice it is to take your dogs on holiday with you, so dogs are welcome! However, we would ask that you abide by the following:-
- At no point should dogs be left in the Old Millhouse on their own, please leave them in your car
- Dogs are not allowed in bedrooms or on the furniture
- Please clean up after your dogs, doggy bags are provided and to be placed within the bins provided
Are there facilities for small children?
We have a travel cot with bedding and a high-chair with harness, as well as unbreakable children’s plates, mugs and cutlery. There are games and toys for children as well as a football, croquet set and bat and ball for playing on the large lawn.
All children staying within the House or attending an event should be supervised at all times. The Old Millhouse gardens are surrounded by unfenced river frontage, thus not suitable for young children. Guests makes use of the grounds purely at their own risk.
Child locks are in place on Velux windows within the top floor bedroom, these must be in the locked position at all times for safety.
How do I get to The Old Millhouse?
Edinburgh Airport is 25 minutes from the House. Edinburgh Waverley Train Station is 20 minutes away.
Address – Old Millhouse, 40 New Mills Road, Dalkeith, Midlothian, EH22 2AQ
- Follow Sat Nav – onto New Mills Road
- Look for large stone entrance with Archway to a Care home on the right
- Drive past the care home– 400 yards on the right you will see brown wood gates (just before the pedestrian crossing / traffic lights)
- On the wall beside the gates – there is a number to call for the gates to be opened
Should you have any problems finding us please call 07869135316.
How far is Edinburgh from the Old Millhouse?
8 miles – we can arrange a local driver to transfer you to and from Edinburgh. EskBank Train Station is 30 minute walk / 10 minute drive from the House- direct train into Edinburgh. There is also a bus direct to the city centre.
What is provided?
Is there Wi-Fi?
There is Wi-Fi throughout the House and on the terrace
Is there a TV?
There is a TV in the kitchen, the snug and one in the drawing room. Drawing room – 50” smart TV with streaming and Freesat satellite channels
Are towels and linen provided?
Towels, toiletries, bathrobes are provided within the bedrooms, spa towels and flip flops are available for use with the Swim spa. Exceptionally comfortable, super king-sized Hypnos beds, fine Egyptian cotton covering super soft pillows and duvets. Four bedrooms can have super king or twin beds according to your needs. One bedroom – double only. Anti-allergy pillows and duvets are available and there are hairdryers in all bedrooms.
What is included within the Kitchen?
- Luxury welcome basket including oatcakes, shortbread, fresh bread and crisps, locally made organic jam and marmalade, Scottish chocolate, milk, orange juice, eggs in the fridge together with fresh berries and yoghurt. Should you wish a breakfast hamper, welcome supper or brunch basket to be arranged , please do email firstname.lastname@example.org
- Selection of coffee, teas, sugar, oatmeal, muesli, fresh and dried herbs and spices, cooking oil, olive oil, salt, pepper and further condiments
- Nespresso coffee machine and pods
- Induction hob
- Range oven
- built in dishwasher
- Well equipped with crockery, glassware, cutlery , cooking utensils, pans etc
- built in microwave
- Built in fan assisted oven
Are there toiletries within the bathrooms?
Luxurious, Natural Skincare with a Scottish Twist. Juniper and lime soap, bath & shower gel, hair and body shampoo, sanitiser, conditioner and hand cream.
Is there a washing machine?
There is a washing machine within the Utility room, along with drying rack. Outside washing line within grounds.
Is there a Barbecue?
We have a charcoal Weber BBQ with tools for your use.
Can I have groceries delivered/ is there a supermarket close by?
Groceries can be delivered anytime from 12pm on the day of arrival. There are three supermarkets close by – Lidl is a 5 minute drive, Morrisons is also a 5 minute drive and Tesco is a 10 minute drive.
Can we fish in the river?
There are fish in the river. Our gardener a great fisherman, can show you the best parts of the river.
Are there Golf courses close to the House?
Newbattle Golf Course is a 2 minute drive from the House. A host of courses are within 20 – 30 minute drive from the House.
Booking, cancellation and refunds
How do I book The Old Millhouse?
What is the rental price?
Pricing varies by season – check the availability and pricing.
What is the security deposit for?
Security Damage Deposit of £850.00. Should any damage occur within the Old Millhouse during the stay must be reported to House Manager before departure. Should any damage be discovered by the House Manager after stay, contact will be made and a price for replacement or repair be quoted. The Security deposit will be refunded should no damage occur within 48 hours of departure.
What deposit is required?
A booking deposit of 25% must be made to secure the booking, or you may elect to pay in full. Bookings taken within 60 days of arrival at the Property must be paid in full at the time of booking.
What happens if I need to cancel my booking?
Cancellation of The Booking, no refund will be given if cancelled fewer than 60 days prior to arrival date.
50% Refund if cancelled over 60 Days of arrival date – alternative Date can be requested and we will do our best to offer an alternative date. Christmas & New Year Bookings require 50% payment at time of booking and are non-refundable., balance to be paid 60 days prior to arrival
Is it possible to change my dates?
If you need to change your holiday date gives us a call and we will do our best to accommodate your request. There may be an additional charge for your choice of week or a refund. Normal terms and conditions apply.
Will I receive a refund if I need to cancel due to Covid-19?
We are offering the opportunity to postpone to a future date or if not possible, we are offering full refunds on all bookings if you are not able to travel due to the need to self-isolate because of testing positive for Covid-19 / current Government restrictions in place preventing travel to the Old Millhouse.