FAQs2025-02-28T09:54:10+00:00

FREQUENTLY ASKED QUESTIONS (FAQs)

What time can we arrive at the House?2024-10-10T12:05:28+01:00

Arrival is from 4.00pm (early arrival can be arranged on request)

What time do we need to leave the House?2024-10-10T12:05:51+01:00

Checkout is at 10.00am

How do I get to The Old Millhouse?2024-10-11T11:18:03+01:00

Edinburgh Airport is 25 minutes from the House. Edinburgh Waverley Train Station is 20 minutes away.

Address – Old Millhouse, 40 Newmills Road, Dalkeith, Midlothian, EH22 2AQ

Directions

  • Follow Sat Nav – onto Newmills Road
  • Look for large stone entrance with Archway to a Care home on the right
  • Drive past the care home– 400 yards on the right you will see brown wood gates (just before the pedestrian crossing / traffic lights)
  • On the wall beside the gates – there is a number to call for the gates to be opened

Should you have any problems finding us please call 07824 773060.

Can I have groceries delivered/ is there a supermarket close by?2026-02-22T17:51:51+00:00

Groceries can be delivered anytime from 12pm on the day of arrival. There are three supermarkets close by – Lidl is a 5 minute drive, Morrisons is also a 5 minute drive and Tesco is a 10 minute drive.

What is included within the Kitchen?2026-02-22T17:51:22+00:00
  • Welcome basket including a range of enticing Scottish treats
  • Selection of coffee, teas, sugar, fresh and dried herbs and spices, cooking oil, olive oil, salt, pepper and other condiments
  • Nespresso coffee machine and pods
  • Induction hob
  • Range oven
  • Built in dishwasher
  • Well equipped with crockery, glassware, cutlery , cooking utensils, pans etc. (ample for a party of 10 plus some children)
  • Built in microwave
  • Built in fan assisted oven
  • Wine cooler
  • Cleaning materials (cloths, dish-towels, kitchen roll, washing up liquid, surface cleaner, etc.).
Can you provide full catering if we don’t want to do our own cooking?2024-10-11T11:23:11+01:00

Yes, of course! We have chefs available for drop-off or full dining service. Full details are available on our website.

Are there toiletries within the bathrooms?2026-02-22T17:50:43+00:00

Luxurious, Natural Skincare with a Scottish Twist. Juniper and lime soap, bath & shower gel, hair and body shampoo, sanitiser, conditioner and hand cream. In addition, all en-suite bathrooms have bathrobes for our guests’ use during their stay.

Is there a barbecue?2026-02-22T17:50:55+00:00

We have a large, Kamado Joe BBQ with tools and charcoal for your use.

Car parking?2024-10-11T11:25:51+01:00

There is lots of space for up to ten cars.

Nearby restaurants/local shops?2024-10-11T11:26:46+01:00

There are some splendid local restaurants, many within walking distance. Please refer to the ‘Experiences‘ page for more details. Similarly, Dalkeith has a wide range of cafes, bars and gift shops – and of course, the majestic shopping streets of Edinburgh are only a short drive away.

Are dogs allowed?2024-10-11T11:28:21+01:00

We are dog lovers and understand how nice it is to take your dogs on holiday with you, so dogs are welcome! However, we would ask that you abide by the following:-

  • At no point should dogs be left in the Old Millhouse on their own (dog-sitting available)
  • Dogs are not allowed in bedrooms or on the furniture
  • Please clean up after your dogs, doggy bags are provided and to be placed within the bins provided
Are there facilities for small children?2026-02-22T17:49:45+00:00

As well as up to 10 adults, we have space/beds for up to two babes-in-arms as well as one child under 10 years of age. We have a travel cot with bedding and a high-chair with harness, as well as unbreakable children’s plates, mugs and cutlery. There are games and toys for children as well as a football, croquet set and bat and ball for playing on the large lawn.

All children staying within the House or attending an event should be supervised at all times. The Old Millhouse gardens are surrounded by unfenced river, thus not suitable for young children. Guests makes use of the grounds purely at their own risk.

Child locks are in place on Velux windows within the top floor bedroom, these must be in the locked position at all times for safety.

How do I book The Old Millhouse?2026-02-22T17:48:59+00:00

Bookings can be made through the website by accessing the Availability/ Booking page – A full calendar of dates are available. Or contact us

Is the estate exclusively yours during your stay?2026-02-21T09:55:01+00:00

Yes. The entire residence and grounds are reserved solely for your party.

What deposit is required?2026-02-22T17:48:31+00:00

A booking deposit of 25% must be made to secure the booking, or you may elect to pay in full. Bookings taken within 60 days of arrival at the Property must be paid in full at the time of booking.

What happens if I need to cancel my booking?2024-10-11T11:33:07+01:00

Cancellation of The Booking, no refund will be given if cancelled fewer than 60 days prior to arrival date.

50% Refund if cancelled over 60 Days of arrival date – alternative Date can be requested and we will do our best to offer an alternative date. Christmas & New Year Bookings require 50% payment at time of booking and are non-refundable., balance to be paid 60 days prior to arrival

Is it possible to change my dates?2026-02-22T17:48:17+00:00

If you need to change your holiday date gives us a call and we will do our best to accommodate your request. There may be an additional charge for your choice of week or a refund. Normal terms and conditions apply.

Is the property overlooked?2026-02-22T09:15:29+00:00

No. The estate sits within private riverside grounds and is not overlooked.

Can bedrooms be arranged as twins?2026-02-22T09:15:14+00:00

Selected rooms can be configured to suit your party. Details are confirmed at time of booking.

Do you assist with airport transfers and itinerary planning?2026-02-22T09:15:58+00:00

Chauffeur services and bespoke itinerary planning are available upon request.

Do you offer private chef services?2026-02-22T09:16:16+00:00

Yes. Private dining can be arranged, from celebratory evenings to relaxed family meals.

Is the estate appropriate for executive retreats?2026-02-22T09:16:33+00:00

Yes. The dining and gathering spaces are well suited to board-level discussions and leadership sessions in a private setting.

How far is the estate from Edinburgh Airport?2026-02-22T09:16:49+00:00

Approximately 22 minutes by car.

Is it suitable for multi-generational families?2026-02-22T17:47:31+00:00

Very much so. Five ensuite bedrooms and flexible bed configurations allow comfort across generations.

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